I withdrawal XEM from btc38 to poloniex
poloniex MEMO is 79af9d967043a458
but i did 79af967043a458
please help
trans id is f641232fe2595985a8884251e687096caf38f5ed776cfbd0eedb83c3e2dafcdd
1 Like
you gotta contact poloniex. How is anyone here supposed to help ?
I submit a ticket 5 days,no Reply
That’s Poloniex for you. People have waited months. They do eventually solve things though. Gotta be patient I’m afraid.
1 Like
Hly st
Hello there,
I send about 5,000 XEM from Poloniex to my NanoWallet. It was first transaction for this wallet.
Now this transaction status is complete, its ID f8e541225ea49b49e74be20b764c4b624463009e099521896d7de7d5b43e39da
but there is no money in my wallet.
Help me please to find my money.
1 Like
What’s your wallet’s adress?
Its adress is NC2ULV-WALD3C-U2TMNO-UCQC6M-TB3N3Z-EBWKGE-UIV6
According to the explorer(here) the xem is indeed not in your wallet yet. You should contact poloniex with the transaction id and double check if the adress you gave poloniex is the correct one.
2 Likes
Thank you
Hello,
Update
Poloniex support haven’t ask yet(((
Does it mean that you do not receive a reply?
In Poloniex it is not unusual to wait for several weeks.
Please wait for a while longer.
1 Like
Hello there,
Was wondering if someone ever had same issue in the past…
Yesterday I made three withdrawals with Poloniex,
first 20k XEM - didn’t arrive, checked TXID and it’s not possible to see it at chain.nem.ninja
Then made 1k transaction just to make sure if everything fine - arrived instantly!
So then I made another 33k transaction and it did’t arrive too… same problem as with first transaction, not possible to see on the blockchain however withdrawal marked as complete!
Of course I opened a ticket, and waiting since tomorrow for any reply what might be a cause…
But in a meanwhile decided to hear any suggestions here, as heard that reply from Poloniex might take some time…
Would be much appreciated to hear any ideas… Little bit nervous, so would be great if someone would give any good advice!
Thanks
Do you have TXid’s that are displayed in polo withdrawal page?
64d6b8bc694e61d0a5a05c2d1246fd96491ad7070e542b2032356febd97e9bc4 - the one didn’t went through
5418bd2073999661d8b4ceb9903d762ac4ea3ec5b0155425d4e7ca5c46fbaad8 - the one gone through
12005ccd0306010c5624e9b92518386d182f6d97759d58b8561eaf75adee2524 - the one didn’t went through
It seems Poloniex hot wallet is low on funds.
http://chain.nem.ninja/#/account/NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D/0
I’m afraid you will have to file a support ticket which will probably take a long time to get answered 
Ohhh… it makes a sense why little transactions went through and larger not…
Thank you anyway!
At least I can be sure it’s issue of Poloniex and I get my coins back!
Let’s hope this gonna take less than month! 
Yup , should be fine eventually.
I wish you luck with your ticket !
Is it remittance to Zaif?
Please specify the unique ID which had to be entered in the transaction ID and messege to Zaif’s support and contact it.
thanks