Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

@Always_Upwards
Public key is not required to make transaction. Just use your wallet address on Litebit page. If there is message about incorrect address try remove dash signs from address.

Hello!!

Please kindly take into consideration, that XEM has an extra ID, that is attached to your XEM wallet address, so when you exchanged your BTC to XEM you should have enclosed the correct extra ID to your XEM address. In this case only we have a possibility to send your money to this very address. If an extra ID is not valid, there could be an error in the processing of the transaction. Besides, you can always find an extra ID of XEM in your XEM wallet.

However, your transaction is finished on our end. You can make sure here: http://chain.nem.ninja/#/transfer/adce25d9182f5c92b9da85729dfb4ac38e09e26c092e0ce9219f4cd0ff0689f6

@Alexandr
Is NATYURME6UV6WIT3WTL4Y4I347NAB6NZ5EBMFLQ3 you address in nanowallet or exchange?

If your wallet it should be possible to see this transaction in it.

1 Like

everything was solved, the problem was on their side, they just did not send me coins. Now when exchanging, I hide the message (delete) because the coins go to my nanowallet ios

everything was solved, the problem was on their side, they just did not send me coins. Now when exchanging, I hide the message (delete) because the coins go to my nano wallet ios.

1 Like

Hello ,
I send about 83000 XEM from Bitpanda to my Wallet on Binance . It was first transaction for this wallet.
Transaktions-ID: 5f72badf3464b9a5a0f529715c6a1b667dca6fafe1862c03199340c0383b7909

From: NCQCY5AIR6NVPI5TBIKF5ZZILN2SPMVZWPHIFORF
to: NC64UF-OWRO6A-VMWFV2-BFX2NT-6W2GUR-K2EOX6-FFMZ

there is no money in my wallet.
Help me please to find my money.

@goan transaction with this hash doesn’t exist:

http://explorer.nemchina.com/#/s_tx?hash=5f72badf3464b9a5a0f529715c6a1b667dca6fafe1862c03199340c0383b7909

Please contact with Bitpanda exchange support. Looks like it wasn’t sent.

actually its little mistake but all i did is forgot to put message number and its stuck in exchange only i haved TXID and everything and my eobot wallet address.

607d5c2b8354d47db64cd4f8b17ebbc7e877515f257f4c6fcae90547e5ef3ed7
thats my hash

@Harpreet_Kapoor please contact with exchange support. Because coins are on they wallet then only Eobot can credit this manually.

k ill do that but they never reply so ill see thank you though

Вывел на моб кошель 400 NEM, не приходят 4 день, в чем может быть проблема, какие варианты решения вопроса?
Txid: 61cd5cb37936c42e82b210675a1c277d68736b155a6bca5bfc67d0e5876c7c2c
Кошелек:
NA2KC36U4YIHDVMBEKGGFWBGOIVJMB5XAM7X2ETI

Привет @Shpak222
Ваша транзакция не содержит уникального сообщения, поэтому Freewallet не смогла зачесть эту транзакцию. Пожалуйста, свяжитесь с Freewallet обмена поддержки, обеспечить хеш сделки и попросить вручную кредит этой транзакции.


Hello @Shpak222
Your transaction doesn’t contains unique message that’s why Freewallet was unable to credit this transaction. Please contact with Freewallet exchange support, provide transaction hash and ask for manually credit this transaction.

Как с ними связаться?

@Shpak222

Насколько я понимаю, вы используете кошелек Freewallet NEM. Вы можете обратиться в службу поддержки здесь -> https://support.freewallet.org/support/home


As I understand you using Freewallet NEM wallet. You can contact with support here -> https://support.freewallet.org/support/home

Hash 375eb46707f74d58a21619ce2fd42ef8bcdc4b8e453cc5c4ae0885aee397e145
Block 1888619
Timestamp 2018-11-10 23:26:08
Type transfer
Sender NA3OKLH3A7VVYBK3FUA2Y5WU22IEXQSOM3QV2DRV
Recipient NBZMQO7ZPBYNBDUR7F75MAKA2S3DHDCIFG775N3D
Amount 1,990
Fee 0.98
Message

@Elephants820 please contact with Pooloniex support, provide them transaction hash and they should credit your transaction manually. Probably they will ask for some proof that this is your address. For example next 0 XEM transaction with correct message.

Hi,

I proof NEM, HotBit to Wallet NEM, without message,

Do i lost my NEM?

I have to do something?

Txid: 4dff27362b8d6a55ad3dea75be64da1f8fdb347cd8a71739795b50029664c554

Also, i need to do other transaction to NEM Wallet, but before i want to be secure that the NEM are recevied in NEM Wallet

Thanks

@Elesbaan_Serrano_Per please contact with Binance (NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ belongs to Binance) support, provide transaction hash and they should credit this transaction to your account.

Can any one help me please? I have sent yersterday 1:00pm a deposit from my NEM Wallet to my Binance account but it doesn’t arrive in my Binance, how long time it will take? thank you!

@Tailan_Grein it should be in couple minutes max. What’s address from where you sent if I can ask? Or transaction hash if you’ve sent from other exchange.