Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

I transfered NEM from Binance to cryptopia and wrote wrong message, money wasn’t deposited to Cryptopia wallet, and after cryptopia was hacked ) Is there any chance to get back my money???

Hello @Arm please contact with Cryptopia support and provide transaction hash. They should be able credit manually.

1 Like

Thank you. Ok, if Cryptopia get back to work again )

Здравствуйте !!! Я с бирже бинанс отправил XEM в свой кошелек … они там стоят как не подтвержденная !!! проверьте пожалуйста…

Отправка транзакции

Отправитель

NDBRUF-E7R5OA-NEDE43-VCTMUV-RHTI6X-Z7TQFV-NTMU

Получатель

NBDIP7-JAYUTC-TSZT3B-J3L4WX-Y6QONY-CVAMAB-53ER

Сумма

7 096 .839000 XEM

Комиссия

0.050000 XEM

Блок

Транзакция ожидает очереди

Hash

1aa2e729a4d52858d108b24c543f5e74066e180df6e78851e5f758dc481734bc

@VDT7P8tk1EUXURV

Транзакция подтверждена: http://explorer.nemchina.com/#s_tx?hash=1aa2e729a4d52858d108b24c543f5e74066e180df6e78851e5f758dc481734bc
Если вы не видите его, пожалуйста, измените узел. В Nanowallet щелкните круг в верхнем правом углу и выберите еще один узел из списка.


Transaction is confirmed: http://explorer.nemchina.com/#s_tx?hash=1aa2e729a4d52858d108b24c543f5e74066e180df6e78851e5f758dc481734bc
If you don’t see it please change node. In Nanowallet click circle in top right corner and select another one node from list.

Спасибо вам за помощь. удачи вам во всем.

1 Like

Helo,

Im very worried, my transfer did not arrive at destination: reason
errei in the information of the address of destination where it would be I typed the numeral 0 (zero)
Please , help me where will my balance be?
My correct address on Binance Exchange is NC64UFOWRO6AVMWFV2BFX2NT6W2GURK2EOX6FFMZ
and message code 105348564.
my public address in the new wallet and NAY4DJ-7 MOXTL-NW7SOM-P2PVR2-KTXLGK-OVSQM5-CFBS;
please locate my transfer and credit my account at the brokerage described above or if possible return my balance to my nor Wallet. I await your precious help.
Transfer amount: 28.046,492 XEM at 12:39 min of the day 28/01/2019

@newtonmp hello,
this is your transfer:
http://explorer.nemchina.com/#/s_tx?hash=49364bb541e577f714bcbe1fa243700a3d77952cb976228448e947a30af658bb

You did mistake because you included encryped message. Message to exchange should be unencrypted.
What you can do now is contact with Binance support, provide transaction hash and ask for manually credit this transaction to your account.

Cheers

Boa noite pawelm
Tanks for you help.
Na esperança de que alguem pudesse ler esta mensagem é que a coloquei on line, e felizmente pra todo sujeito apressado e azarado existe uma pessoa com as qualidades necesarias para contrabalançar, caso contrario o mundo seria em preto e branco. Obrigado , muito obrigado mesmo pela dica. Desejo aque sempre encontre pessoas dignas de respeito, e solidaras aos problemas dos outros.
Farei o que me dizes.

Good night, Pawelm.
Tanks for you help.
In the hope that someone could read this message is that I put it online, and luckily for every hurried and unlucky guy there is a person with the necessary qualities to counterbalance, otherwise the world would be in black and white. Thanks, thank you very much for the tip. I want you to always find people worthy of respect and solidarity with the problems of others.
I’ll do what you tell me.

Hello, I sent an XEM transaction from Bittrex to my Indodax account, but I forgot to enter a message, and as a result my transaction has not yet entered the indodax account. I have already asked for help with Bittrex, but they cannot help me, because the transaction has left Bittrex. and it looks like it was successfully sent to this address: NCCFO5-QDFV5F-S3BTBP-EU2QO6-UHZD7P-HGFNCP-ISDL This address looks like it belongs to an exchange can you help me return my lost transaction?

tx hash: 15233f9005a8b4399b5b681b3004107d4d6b92adad380fad00856bfe91baaf9e

Recipient Address transaction: http://chain.nem.ninja/#/account/NCCFO5QDFV5FS3BTBPEU2QO6UHZD7PHGFNCPISDL/5423079

TXID on the block explorer: http://chain.nem.ninja/#/search/15233f9005a8b4399b5b681b3004107d4d6b92adad380fad00856bfe91baaf9e

@rijal123
Only Indodax can credit this funds manually because as you told they are already on Indodax wallet.
They probably will ask some proofs that’s is your transaction. Because was done directly from Bittrex then some screenshots from Bittrex may be required.
Please contact with Indodax exchange support.

Good afternoon

Very good, Very Nice, all Trad, tanks for solution.

My balance is in my account in Binance. They made the credit of depósito. Im Very happy.

Cingratulations a NEM time of support .

1 Like

I misunderstood the message on February 6 and sent XEM. I inquired into the exchange, but I do not know when to come back. Does XEM return in this case?

Hello @b5ae2771d90973cc2de7
If you have sent to exchange with wrong message please contact with they support, provide transaction hash and ask for manually credit this transaction to your account.
Coins are now on they account but because message is wrong they were unable to process automatically (each user has unique message)

iPhoneから送信

Hi.

I have a progiem. I have sent 1708 of XEM from Bitrrex to Binance on 11/03/2019 and still have not recived in my wallet.

TxId: 815de93b4810b411378f8a511062b176842e7002451f575b7a6ebec4f7dac3bf

How can I get back my coins?

Thank you Regards

Hello @rafalleszno
Did you read deposit instructions on Binance?
There is warning that you should include specific message code to transaction. Without it it will be not credit.

Your transaction:
http://explorer.nemchina.com/#s_tx?hash=815de93b4810b411378f8a511062b176842e7002451f575b7a6ebec4f7dac3bf

Contains message ‘Jazda’ which is for sure not code copied from Binance (it contains only digits).

What you can do now is contact with Binance support, provide transaction hash and ask for manually credit this transaction to your account.
Because you have sent directly from other exchange Binance support for sure will ask for some proof like screenshots from Bittrex.

Regards

Yes, I did. I just sighted mistake. I have past another word to transfer… It is my fault. Is some chance to get back coins?

Thank you for response.

czw., 4 kwi 2019, 06:36 użytkownik cryptoBeliever via NEM Forum noreply@nem.io napisał:

@rafalleszno
Binance should credit manually in such situation. Your is a little bit more complicated because you’ve sent from other exchange but I think they will handle this. Please contact with Binance supported (as I mentioned above).