Exchange Support. Lost XEM at an exchange? Post here! [MOVED]

Tech Support
#445

If you are activating a remote account, remittance from Poloniex will result in an error.
If the remote account is deactived, it may have been transferred to the Remote account.

If remittance is made to the remote account, please create a new “Privete key wallet” using the remote account secret key.

Please remit all funds from the newly created wallet to the original account.
After remittance, please make sure the balance becomes zero XEM.
This is a necessary requirement for you to activate a remote account in the future.

Thank you.

#446

Tnx for the help! All NEM was remitted to the original account. Now I can activate remote account?

#447

The Remote account is required when SuperNode is operated and harvesting is performed.
If you do not plan to do these things, you do not need to activate the remote account.

However, by activating the remote account, remittance to the Remote account will be impossible, so there is no problem even if it is Active in that sense.

The conditions under which the Remote account can be activated are as follows.

The Remote account must satisfy all of the conditions below.
· Do not possess XEM.
· Do not possess Mosaic.
· Do not have Namespace.
· The account is not a signer of the multi-sig account.

Thank you.

#448

i send nem from my wallet to my bittrex acount.i put in the addres but didnt put in the message…it send but it is not credited into my bittrex…how do i get it back or creditted?

#449

In this case, you will contact the support of Bittrex with the hash value of the remittance transaction and the message to be written originally, and will be reflected in the balance on Bittrex side.

If you do not know the hash value, we will look it up so please tell me the address of your Wallet NEM.

Thank you.

#450

Hi there.I made a transaction when I was exchanching in Chanchelly web site I was exchanching NEM to Golem.I have sent NEM but I was told they did not recieve.Now I was asked for transaction hash to prov that I paid.Please I need help How can I have the hash of transaction that I made

#451

When remitting to Chanchelly, have you forgotten to enter a message?
The message is in the red frame on the screen below. (This string is sample.)

08

We will investigate the transaction hash here, so please tell me the address of your NEM.

Thank you.

#452

Hi there.Thanks for your attention.I enter the massage.I have sent this to
Chanchelly but they still insist that they did not recieve anyting.
Block:
1288179 http://chain.nem.ninja/#/block/1288179
Hash:
2aecf02d19733bf0118e662a04cad31a55fe5d4d94f20883fdd54683f077fe2b
Sender:
navkkv-e2nvg4-oxj647-diz45l-ap5pzm-hvjpuh-zbeb
http://chain.nem.ninja/#/account/NAVKKVE2NVG4OXJ647DIZ45LAP5PZMHVJPUHZBEB/0
Recipient:
nblq6p-e7z5cv-anjnxg-or74uq-loj2ym-gjjoz4-yfaq
http://chain.nem.ninja/#/account/NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ/0
Amount:
261.000000
Fee:
0.250000
Timestamp:
2017-09-16 19:52:45
Deadline:
2017-09-17 19:52:45
Signature:
749013f4deb1700f654269a7051f9fee0b08c08407af8beb1ba7018f9ba7
c67aade11219454f62a3b623c93eba5d1596bed3b8de558ad953a3c2d565d116ae04
Message:
4a2fc070db822ba648feb408158e57a91c64271dc6e490de4996cb5f0008
b02a72099e371f2c45ee2b0a52922b0f36ad2bc57fbbdff5f83f7fe8975a
dc915460bc921f37cd07743094be8578092449d698b5b6781fdd28ea6e7c2bb4ff856f7d

#453

I understand.
This is because the message was encrypted.

Please contact Chanchelly’s support with the following URL and the message before encryption.
It should normally be solved in this way.

・http://chain.nem.ninja/#/transfer/2aecf02d19733bf0118e662a04cad31a55fe5d4d94f20883fdd54683f077fe2b
・(Unencrypted message)

thanks

#454

NDB6ULRWASLBGV5D3C5U3KYBJV6WEQC35VB3NT5M

37
WhatsApp Image 2017-09-16 at 16.06.37.jpeg719×1280 35.8 KB

How can I return my XEM? * Can this translation be canceled?

and in general you think this is normal when people lose their means.

#455

I remitted xem has arrived at bittrex.
If you send money without writing a message, you need to contact bittrex support.

Is the money transfer transaction of 1xem possible?
Assuming that we are able to send money, we will list the contact information for support.

Please contact support of bittrex with the following contents.

Transaction hash URL :
http://chain.nem.ninja/#/transfer/a8d7e8e03be9a0e568ae5b12ff1c8e2f5fdf1437f7f2c972baec120002e9576a
forgot to write message : e583f6450e0f4a2d8ff

thanks

#456

Will they get it back?

#457

Can they return it? all in my wallet?

#458

Transactions once executed and approved can not be canceled.
You need to provide information to Bittrex’s support and reflect the payment to Bittrex.

#459

Hi there.My problem was solved.Thanks alot for your help.I appreciate it.

Best regards

1 Like
#460

It was good. Thank you very much.

#461

I have contacted Changelly and they asked me to send them the hash of the transaction. They said that this is the only was to get the money back…

how can I retrieve the hash from the iOS app?

thank you

#462

iOS wallet application can not check transaction hash.
From the browser, go to http://chain.nem.ninja/.
Enter the address of your wallet and search and find the transaction addressed to Changelly.
Then check the displayed hash.

If you do not know how to confirm, please tell me your wallet address.
I will search here and inform you of hash.

Thank you.

#463

Thank you Rin Mizunashi

That was easy

1 Like
#464

Already waited 80days, my XEM still not deposit to my Poloniex acc. Hopeless…