Restoring IOS wallet with Private Key and has different wallet address

#1

I am trying to restore my wallet from private keys on my iPhone, as I had switched phones and the private keys were not backed up with the changeover. When I create the new wallet from my backed up key it creates a new wallet address with 0 balance. I can still see my other wallet with the correct balance in the same app, but cannot send the NEM out the wallet because of the PK issue.
How can I access the wallet to send the NEM out? Have the private Key, just don’t know how access the same wallet address?

#2

If you have private key creating wallet from it should give you exactly same address.
Maybe you have made some typo? Like O instead 0 or sth like this?

#3

Can you have the same wallet open twice in the same app? As i said, I can see the wallet with correct balance, just unable to send it out because of the verification issue.
I created another account with private key and it created antother account, just with a another wallet address and a zero balance.
I was going to try and do it in the desktop Nano wallet, but cannot download as it says there server is down.

#4

What error do you have when you sending from old wallet?

#5

FAILURE_SIGNITURE_NOT_VERIFIABLE

From what i can figure from research, its because i got a new phone and PK did not back up.

#6

Did you restore wallet from iCloud or iTunes?

#7

Yes. Just used the back up from icloud when I set up the new phone

#8

Dont know how to restore the wallet though, just restored the app, but apparently PK are not backed up by default

#9

Looks like you have the same issue:

#10

Thanks for your help. I must have made a mistake in the entering of the PK, as I tried again and got the wallet to show up. Although I did get the same error message when i tried to send it.
So I tried it on a different phone, restored with the PK in NEM app and it worked from there.

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