Cannot withdrawal my XEM from Cryptopia exchange EMERGENCY HELP [MOVED]

HELP!!! The Cryptopia exchange has been holding my XEM since yesterday please fix this they have stated they have issued with XEM wallets I am really worried !!!

3481406 XEM Pending 14/03/2018 11:56:00 AM

when I emailed them they sent me this email reply
We have received your support ticket “EMERGENCY HELP CRYPTOPIA PLEASE FIX MY WITHDRAWAL !!!”. Here’s what to expect next.
Our current wait times are sitting at 26 days.
We are working through as many tickets as possible at the moment, and we understand and appreciate that many customers will have to wait for a long time.
We are doing our best to get through the tickets as quickly as we can and do appreciate your patience on the matter.
Kind Regards,
The Cryptopia Support Team
26 days??? This is ridiculous !!! PLEASE HELP XEM HOLDERS I AM NOT THE ONLY ONE!!!

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!