Changelly exchange support

Hi I recently exchanged 3 ETH to XEM using changelly. The exchange is shown as succesful from changelly but I have yet to receive any XEM in my wallet. I am trying to figure out what may be going on and how to get the XEM to appear in my wallet where they should be. thanks for your help!

2 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!