No, there is no way to transfer XEM to a different account, unless the account owner chooses to do so.
It is the same address as above.
How have others solved this?
I am not sure what you need?
If you have access to the account, then transfer the XEM to another account.
Does Somebody have the contact address of Changelly ?
I loss 20 xem, in my android app. No transaction made.