Cryptopia deposit receive problem [MOVED]

Hello!
I sent from livecoin 1344.11261 XEM(nem) to the exchange cryptopia. On livecoin it is written it is executed. but on cryptopia has not come. even no showing pending history. someone pls help me with this issues.
http://explorer.ournem.com/#/s_tx?hash=278257d96b67192920c154d65fb3d36da112be8369d3673c05f1e179afe7b7dd
livecoin Support (assistant):
Transaction Detail
Hash 278257d96b67192920c154d65fb3d36da112be8369d3673c05f1e179afe7b7dd
Timestamp 2018-03-02 12:07:07
Type transfer
Sender: NDKIDQOVCGN463JUSAUJ3YKGLVVLSZV3ZKA46JQC
Recipient: NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E
Amount 1,344.11261
Fee 2
Block: 1526097
Message: 998aaad2f0b3528d

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