Encrypted xem transaction [MOVED]

Hi good pm…does anyone here using Qryptos?last year nov 2017 i got my account verified and tried to send my BTC to qryptos it was smoothly done and i saw the incoming and oending transactions…on nov 8 i sent my XEM’s as well so i can do trading

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…but after i sent the xems i never saw any incoming transaction in the qryptos summary history…i even double check if the deposit and message was correct and all of them were correct i checked it through blockchain explorer and found the transaction hash.
7abae9fb479b7513d8285a508d6826bec3ad1e68816759f5a252c238864ade1e

.ive been contacting them almost more than a month and i didnt recieve my xem yet… I hope the support thecl could help me with my problem…thank you

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