Error java (tm)

Hi guys (and congrats on your new market cap)

I’m trying to install the client on windows 10 to keep my XEMs at home and not on Poloniex.

I have this error :

The installer could not find a valid java ™ on this machine.
*Supported versions : *
Vendor : Oracle/Sun min. 1.8max any 64 bit

I updated java but it still doesn’t go through the installation and stop to display the error.

1 Like

Any chance you installed 32bit Java ? Try the 64bit version.

You can try on the command line:
java -d64 -version

If it’s not a 64-bit version, you’ll get a message that looks like:
This Java instance does not support a 64-bit JVM.
Please install the desired version.

Source: http://stackoverflow.com/questions/2062020/how-can-i-tell-if-im-running-in-64-bit-jvm-or-32-bit-jvm-from-within-a-program

It was the java version, thanks guys !

Nice to see this community beeing so nice and helpful !

I’m now trying to withdraw from poloniex to my freshly created account. I have a withraw error each time in poloniex. I sent them a ticket, anyone knows here if there is some problem with polo and XEM at the moment ?

One other user reported an issue. I think the working theory is that since Polo is using encrypted messages people with completely new accounts that the network has never seen are having problems.

Hello I have the same problem whit POLO I can’t withdraw my XEM, anyone can help me? Thanks

please submit a support ticket to the polo exchange.