From nemwallet to hitbtc [MOVED]

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Hello! This is a transaction problem.
We have deposited NEM from nemwallet to hitbtc but it will not be reflected.
I confirmed the transaction but it does not look like a problem.
There is no mistake in address and message.
In the history of nanowallet, the airplane icon is red.
Whether it is a problem of XEM or a problem of hitbtc?
As usual hitbtc support ignores email.

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!