I lost my 16140 Xem 2 days ago [MOVED]

hi, i dont receive my 16140 XEM, can you help me with it?
transaction from my BTC wallet:
https://blockchain.info/tx/fd09de89091ff67a2951400a41769900f6c3a96eebf0df16e51825363eb10c2f

output transaction ( to my Nem wallet):
http://chain.nem.ninja/#/transfer/9234c9a9e2520227034783911d20dded03eb2492e92b7e09620a9f352585067e

my Nem address:
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!

@arturmd please continue here Exchange Support. Lost XEM at an exchange? Post here!