Lost NEM. Please help [MOVED]

I recently sent 350 XEM to Changelly.com but forgot to input the message. Changelly said they never received the XEM and it has not been returned to my wallet. I see the transaction on the NEM Blockchain here- http://chain.nem.ninja/#/search/58fc9832a1e579beed5ab1ad391b44a0542f896fe584bc21be6c266927f0a5c2

I don’t know how to claim the XEM back to me. Can anyone assist??? Please! Thank you

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!