Lost XEM in transfer [MOVED]

I recently (7 days ago) sent about 1120 XEM over to Bittrex. The mistake that I made was that I chose to encrypt the message. I am able to locate the transfer on the blockchain but it has not been sent to my wallet in Bittrex which instructs to send without encryption. My question is why would an unsent trasnsaction that did not reach credit the address it was sent to not go back to my wallet? I have about $800 worth of XEM stuck in limbo that I have no idea if I am going to be able to recover. Needless to say, I am pretty pissed

2 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!