Made a transfer from frewallet.org Frozen [MOVED]

I’ve made a transfer from freewallet.org to hitbtc,
It was more than two hours ago. Its frozen
Whose problem is it? Freewallet or NEM’s network?
The hash did not yet arrived to nem’s page
http://chain.nem.ninja/#/search/4025a5e1caec22b85e470951f278c336e18d97afec42bed944853f4b76481d5f

Thank you

2 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!