NEM address to recognised by Litebit

Hi all,

I purchased XEM at Litebit, using the address in my Nano wallet
NBFDJV-YIQDYW-4YPUXO-WEOKPP-HMG5WI-JQAJYT-6N7N

However, Litebit support tells me they don’t recognize the wallet address, and neither do I find something if I look it up in the explorer.

Should I do something with my account before I can receive XEM in my wallet? ANy tips?

Kind regards,
Frederik

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