NEM COINS transaction hasnt reached my NEM wallet

I have bought a small amount of NEM coins. I thought I had set up my NEM Wallet+ but unfortunately I seem to have omitted to do it properly. Since then I managed to set up a wallet but niw I need to somehiw rracecthe coins and deposit them in my wallet.
I have a hash so I can see the transaction has been completed but how do I use this info to deposit them coins in my wallet?
I hope somebody can walk me through this!

I should add that the transaction was from Changelly and I did attach a message.

If you have a hash, then you sent the XEM somewhere. It is hard to help you without knowing more.
The hash shows you what address the XEM was sent to.

Thanks Saul, sorry I am very new to this. ok I have an address and all the details of the transaction etc on a page which comes up titled nembex v.3.2.
Does this shed any light on what my next move should be?

I have added the details below

nembex v.3.2
Search

tip: You can use arrows to navigate on pages with paging
fork: LAST FORK was at (1’250’000), NEWEST RELEASE:
0.6.93
Transfer transaction
Block:
1261101
Hash:
c1cdd566f4b78afc74a364e96b0eaf5be9fed2dce5f2181feaf31daf9064b20f
Sender:
NBLQ6P-E7Z5CV-ANJNXG-OR74UQ-LOJ2YM-GJJOZ4-YFAQ
Recipient:
NBCJJZ-4FQ4G3-BRYFCA-RCRDCN-W33L2U-VKVVYU-EUB3
Amount:
18.329682
Fee:
5.000000
Timestamp:
2017-08-28 20:40:26
Deadline:
2017-08-29 20:40:26
Signature:
209c7a595d9c273dd7b1af9078d0ce1be573df96633d768a7e857f4d78f1c6d048c98f7eab55e129bf8423bd25bd61049a02a46b59bf8bfbd96a10c8791ac203
Message:
For NEM 2017 from changelly

Hi again,
I posted this query previously.
I have bought a small amount of NEM coins. I thought I had set up my NEM Wallet+ but unfortunately I seem to have omitted to do it properly. Since then I managed to set up a wallet but now I need to somehow retrieve the coins and deposit them in my wallet.
I have a hash so I can see the transaction has been completed and the details come up on a page title Nembex V3.2 with trasaction data but how do I use this info to deposit them coins in my wallet?
I hope somebody can walk me through this! I can see my transaction but do not know how to transfer it to my wallet. From the previous messages does this provide any help? Changelly have suggested I sync my wallet to the blockchain but I do not know

NBCJJZ-4FQ4G3-BRYFCA-RCRDCN-W33L2U-VKVVYU-EUB3

That is the address that has your XEM.

When looking at the dashboard screen, click on the ‘QR code’ tab at the bottom of the screen. Your address will be displayed on the next screen, is that the same address?
If so, you have your XEM.

Saul, Thank you for your input. No the codes are different. I realise my mistake. I think I deleted my original wallet and therefore the XEM has gone to the original address. Thankfully it is a very small amount so no major damage if they cannot be retrieved!

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I am sorry you lost some XEM. In the future, make sure to always back up your private key, that will always give you access to your XEM.

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A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!