Please help me! [MOVED]

I did something stupid and hope someone can help me.
I made an order at litebit but I entered the wrong address
Instead of the receive address:

NCI4GURIOVLLJBXJIB7JEGVDP5SUFHUDO3SXVXKV

I entered the received address of neo:

ND2JRP-QIWXHK-AA26IN-VGA7SR-EEUMX5-QAI6VU-7HNR

It looks like I have sent the XEM back.

I hope someone knows a solution, litebit can not help me.
Also have a fee for it.

Thanks in advance,
Mark

2 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!