Hi i requested a withdraw from cryptopia exchange to my new NEM wallet. and i copied the NEM address displayed under my account and pasted it as it is in the exchange withdrawal box, confirmed email withdrwal and got processes 24 hours ago and says completed, but it is not showing in my wallet and the transaction hash provided by the exchange is not found in NEM explorer, its a lot of money to loose 624 NEM.
is there anyway I can trace it? I contacted the exchange and a message there says it might take 12 days to reply to open tickets as they have a backlog to go through.
the only thing were i could of made a mistake is pasting the address as it is without removing the dashes, and i looked it now i think there is a colon at the end of the address which adds to my misery
my wallet address i pasted in exchange withdrawal box.
NARB7H-CKKYRN-RQAKTO-6D3LM6-C5DXTU-ZEHD6Q-FI6H:
txn hash provided by cryptopia. b494f2f0f6cb983c26cc9c40bc437b994ffb180f5edd3598c5f6d08f3fea5407
is there any hope to retrive the transaction , or am I doomed
thanks in advance