The address ND4ZLFPFQJLNO3VRXI4ST4X5QXFW5TG2FIYF2AY is not appearing, what is the new address?
Dont worry we will get this sorted
If you have the private key have you tried recovering your XYM wallet with it?
From what I can see here you opted-in your NEM account NCPCPOQPZWCOXRP7WZC7SFPKPY3BZR2DLRCBJ2T7 using the symbol address ND4ZLFPFQJLNO3VRXI4ST4X5QXFW5TG2FIYF2AY.
Next i checked the symbol opt-in account (ND4ZLFPFQJLNO3VRXI4ST4X5QXFW5TG2FIYF2AY ) and it really did receive 190,663.794105 XYM from the genesis block, which is surprising since you never had that much XEM in your NEM account.
I then had a look if other accounts opted-in using the same symbol address ND4ZLFPFQJLNO3VRXI4ST4X5QXFW5TG2FIYF2AY ), and that is indeed the case. From what i can see using this list, 32 other accounts opted-in using that symbol address.
My only guess is you (and those other 31 accounts) used a modified/scam Symbol App that always opted-in to the thiefs symbol address and thus not showing you any mnemonic, especially since those 190k XYM have been transferred out of that wallet 
Do you remember where you’ve downloaded the app?
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Thanks for the reply. So how is it possible to receive 190 K XYM while my account having 66.6 K at the time of the snapshot and all those funds transferring to some other account soon after the snapshot?
That seems more of an issue with the XYM chain.
Anyways how can I now claim my airdropped symbol (66.6 K) which is a large amount for me?
I downloaded the app from google app store.
The private key of XEM can not be used to access equivalent XYM account.
What app did you download spcifically? Im referring to nem and symbol.
Can you screenshot the link? There appears to be a number of nem wallets on the google play store
I downloaded Symbol Wallet app from google app store to opt in. I just updated it today and it is showing a different symbol address with 0 balance in it.
Symbol Wallet
NEM Group Limited
That was possible because it was not only your account that was opted-in to that symbol account (ND4ZLFPFQJLNO3VRXI4ST4X5QXFW5TG2FIYF2AY), but also other accounts each with their own balances totaling 190k XYM.
There is no issue with the Symbol blockchain. The chain did exactly what it was told. Yours and the others accounts signed a message using their private keys to opt-in to receive XYM to that symbol address.
Your XYM have already been claimed, in your case sadly to an account you don’t have control over. As i see it the only chance you have to get your XYM back is to trace where those 190k XYM have been sent to and if it went to an exchange and it is not already too late get into contact with that exchange and tell them you’ve fallen victim to thiefs and your XYM were stolen
Thanks for the explanation. I used the official symbol wallet app for opt-in. It was the only app appearing on the google play store so I trusted it to be legitimate and it was the recommended method available on NEM website to opt-in.
I am sure there is a way to reclaim my 66.6 K symbol in an easier way.
Please send me details of the person who can track and trace those stolen symbols and make them unspendable. It looks more like an inside job.
To add further, if that app was a scam, the easiest thing for scammers were to use my provided NEM private key during opt-in and take the funds out of NEM as well after the snapshot which did not happen.
These are the screenshots of the symbol app I used for opt-in.
I have not got this app, it is legit, but can anyone who has tell me if opt-in was ever possible on it? I dont believe it was.
It was one of the recommended ways to opt-in mentioned on the symbol website during the opt-in time as I mentioned earlier.
It seems like an inside job to me to bring a failure to symbol chain and must be resolved.
It was possible on Android, Apple and Desktop
Thanks Dave
Thanks, I have asked the help desk to resolve this issue and are currently investigating.
I have exactly the same problem. I opted in with IOS mobile app but never received a mnemonic? I only got VRF keys.
My XEM address
NBYTQ5OHF5XX2IH2KRNAQLORZ44J6WETKROQHSSR
I was able to trace airdrop was successful from my XEM account but I do not have access to the XYM account??
XYM account I have no access to
NCMCB5-Z3YVGY-FCGI3N-64DBCW-DHVTR7-T4I7UB-I6Y
Surely this can’t be right??
Just before optIn I received 1XEM from account
fuck_this_shit_coin_to_the_ground
Or something like that, I don’t know if that is relevant but seems strange?
Hi. You received mnemonic when creating wallet:
