Sending NEM from Poloniex to Nanowallet

I attempted to make a withdrawal from Poloniex to a freshly created NEM nanowallet last night at 2246. Now 13 hours later it is still saying that it is still processing. Fortunately the withdrawal was only for a few XEM as a test before I sent more. I cut and pasted the whole address of my Nanowallet, but did not include and other message or ID as wasn’t given one or asked for one either by Nanowallet or Poloniex. Please advise.

Processing XEM 19.00000000
2017-08-17 22:46:31
Address: f1c3212ccbbd4e32e62f736aa388026c49dab7e525a44cea2d2eab524c69326e

3 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!