Transaction from NanoWallet to Poloniex confirmed in wallet, not showing in exchange wallet [MOVED]

Hi,

I have sent 2007 XEM from nanoWallet (v.2.0.14) to Poloniex, transaction shows as confirmed in wallet, but nothing is displayed in the exchange account history. Tx should be included in block 1478102. I have sent and receive XEM to/from Poloniex before without any issues.
I have included the message, unencrypted, and have not change the fee, since I could not do so; also, I have tried switching the node to san.nem.ninja, about 15 minutes after sending the xem.
Could you please help ? What else can be done to send this tx through? Thank you

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!