Transaction pending for 2 days [MOVED]

Tech Support
#1

Hello dear,

I requested a withdrawal transaction for an amount of XEM to another account in 2018-01-03 16:44 (GMT-2) and it is still pending. I informed the destiny wallet and message as it was expected but not happens. The transaction was made in HITBTC but I believe that it is a problem with the NEM blockchain since I already made transaction with other cryptos.

Please could you help me with this issue?
Let me know if you need more information.

regards

#2

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!

#3