Transfer of XEM to nanoWallet from HitBTC won't confirm [MOVED]

I put in a withdrawal from HitBTC to deposit to my new nanoWallet account 19 hours ago and it is still not confirmed or showing in my unconfirmed folder. My address is NCQVWMIDDXXWY2E34JHVJHUQ2QWSRRLCKPUBQL3Y.

I don’t have a public key yet since this is my first transaction. I’ve heard you need a public key in order for a transfer to be confirmed and I could do that by making a 0 XEM transfer from and back into my account, but I have no XEM to pay the fee for doing so. I tried buying XEM from Changelly, but being in the US, it would not work for me.

Any ideas? I need enlightenment.

Thanks!

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