Where is my XEM? [SOLVED]

Tech Support
#1

Hey i transferd XEM from my phone Wallet to Cryptopia and i didnt recieve anything (((
i wrote the massege and the deposit adress corectly,can anyone help me ?
NCSHIO-2KL6I6-BRQVKP-2WTFO5-UF2RI2-SNBHJR-Q3QP
this is my wallet adress

#2

This is the tx ? http://chain.nem.ninja/#/transfer/71568200805a9d96adad8f8b8b6e8acf53c0079efb584bb4913f9132ceccf6a7

You encrypted the message. No exchange supports encrypted messages.

#3

thanks for your answer
what i have to do ?

#4

contact their support. Nothing else anyone can do.

#5

Please contact with Cryptopia support and provide transaction hash.
If you have more questions please continue in:

#6