Where is my XEM? [SOLVED]

Hey i transferd XEM from my phone Wallet to Cryptopia and i didnt recieve anything (((
i wrote the massege and the deposit adress corectly,can anyone help me ?
NCSHIO-2KL6I6-BRQVKP-2WTFO5-UF2RI2-SNBHJR-Q3QP
this is my wallet adress

This is the tx ? http://chain.nem.ninja/#/transfer/71568200805a9d96adad8f8b8b6e8acf53c0079efb584bb4913f9132ceccf6a7

You encrypted the message. No exchange supports encrypted messages.

thanks for your answer
what i have to do ?

contact their support. Nothing else anyone can do.

Please contact with Cryptopia support and provide transaction hash.
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