Withdrawal without message form cryptopia [SOLVED]

Tech Support
#1

dear tech support,

I withdrawed an amount from cryptopia an forgot to insert an message (i also didn’t see it in my wallet). I transefered it to my iPhone wallet.

IPAddress: 84.81.236.150
Amount: 535.24864303 XEM
Address: NCMRXVAJHZPTP57QSC5AH2HE3GZX4XSECLEK7UF4
Message:

How can i retrieve my coins?

a lot of thanks

Thomas

#2

Message is not required when you withdrawing to nanowallet/mobile wallet.
Could you copy here transaction hash ?

#3

081efc492c4223035b055955d68665c4afc67b58dd4e26ea0727b62a4edbf128

that was the transaction id
tnx

#4

can you see what 's going on?

#5

Transaction doesn’t exists:
http://explorer.ournem.com/#/s_tx?hash=081efc492c4223035b055955d68665c4afc67b58dd4e26ea0727b62a4edbf128
You must contact with Cryptopia support.

#6

tnx alot

#7

If you have more problems please continue in:

#8