Withdrawal XEM in HITBTC [MOVED]

please help me.
my withdrawal XEM After 18 days Yet pending…
withdrawal in 15 DEC 2017.
ID : ad7b8828-85df-461d-9bef-724c90e79f0d
Withdraw XEM -384 .00000000
Withdraw Date 2017-12-15, 11:34:06
help me. ;please

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