Xem coin LOST and left on my NEM wallet

Tech Support
#1

Hello,

I have a problem with a transaction.

I sent 426.780415 XEM from this wallet adress (NEM APPS);
ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR

To this wallet adress (CRYPTOPIA) ;
NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E

But i not write the message (1141e31508eaf377)

Now, the coin left from my first wallet (NEM APPS) is 0 XEM.

Transaction
Transaction.PNG640×1136 43 KB
Wallet
Wallet.PNG640×1136 51.8 KB
wallet wem cryptopia
wallet wem cryptopia.png749×880 40.4 KB

So, i try to explain the transaction :

First, i will try to send 426.780415 XEM to cryptopia wallet without MESSAGE.
But the XEM don’t left and stay on my Wallet. (01.12.17 at 18:19)

Second, i send 426,780415 XEM to cryptopia wallet with MESSAGE (the amount of transaction : 426.780415). (01.12.17 at 18:36)
It is work but the cryptopia wallet is always at 0 XEM.

I think the problem is that i have not written the good MESSAGE (1141e31508eaf377).

Could you help me please ?

This is the message of Cryptopia support;
The way Cryptopia deals with XEM is it uses one address and the message is how we know what user to credit the funds to, so searching the address on the block explorer turns up every transaction that has gone to Cryptopia. It is a similar situation with the wallet you sent from. There are just too many transactions for us to search through to find it. We will really need the transaction ID, it should be displayed when you look at the transaction on the wallet you sent it from. Regards, Cryptopia support.

Thank you.

#2

Hello @NeoZacH
This address: ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR is not yours. It belongs to bittrex.
Plick click QR button from menu on bottom app screen. They will be there your real address. Please copy-paste here.

Exchange Support. Lost XEM at an exchange? Post here! [MOVED]
#3

Hello,

This is my wallet adress : NACNY26BCBVMGOT24KLATBN3DAZ35LVZN7Q57TPC

#4

This is your account :
http://explorer.ournem.com/#/s_account?account=NACNY26BCBVMGOT24KLATBN3DAZ35LVZN7Q57TPC

As you can see you put only one none zero transaction to exchange with wrong or empty message:
http://explorer.ournem.com/#/s_tx?hash=e92603370c919edaec29faf4d0feee1b68bb0be9751de50ed93c5419a3df387a

Your message in this transaction is number not code from exchange.

You must contact with owner NBQ73BYLVGMO7L2WFG2VVOJHOBWWJKW7D3V7UE4E (Cryptopia?) present transaction hash and tokens should be returned.

#5

Thank you.

I contact Cryptopia with this adress but i said no return because i lost my XEM wallet on my iphone. (problem with my device).

There are a possibility to reopen this wallet adress on my iphone ?

#6

Cryptopa ask you for transaction id. Just send them this url. They should return funds :
http://explorer.ournem.com/#/s_tx?hash=e92603370c919edaec29faf4d0feee1b68bb0be9751de50ed93c5419a3df387a

Only y cryptopia can return tokens because now they are on they account.

#7

Could you send my my private key to reopen my wallet if cryptopia return tokens to this wallet.

#8

Only you have access to private key. You should do make backup before sending funds.
If you remove wallet from mobile it could not be restored. Probably you can ask Cryptopia to send return transaction to another (new) address but I don’t know if they agree.

#9

ok, they can accept the transaction and deposit to my cryptopia adress ?

#10

Probably yes. They could accept it manually. But you must ask.

#11

Ok, i ask it.

Thank you soo much.

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