XEM gone after withdrawing from Polo to Nano wallet

This is not the first time it happened to me.

I withdraw my XEM from polo the first is successful and the second one is Complete: Error. And then the XEM is gone in my poloniex account.

Can NEM team can do something about this issue? I mean can NEM team can contact directly to Polo? As I am not sure if this has something to do with Polo or the NEM blockchain itself. Because it might be a bad reputation for NEM.

I’m about to activate a harvesting btw. This is worth 1.1 BTC.

3 posts were merged into an existing topic: Exchange Support