Xem is missing in limbo

hey there. so i sent some Nem from my coin broker account to my nem nano wallet and on my brokers account it is saying transaction complete and has been taken from my coinspot account but it isnt appearing in my nano wallet. can anyone let me know if i have done anything wrong. below is a copy and paste of the transaction from my coin brokers page

10/08/2017 04:56 PM Send -115.00000000
NAC72Y-67SNA5-ULHVLY-3B5TO6-6PSRLE-L3UOWZ-FBR4
Complete

NAC72Y-67SNA5-ULHVLY-3B5TO6-6PSRLE-L3UOWZ-FBR4 is my address that i sent it too which i copied from my nano wallet

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