XEM lost to Changelly [MOVED]

On Dec 10, 2017 6:21 AM, “Changelly” support@changelly.freshdesk.com wrote:
Dear James,

Thank you for your query!

Unfortunately, the hash you have provided seems to be empty:
https://stellarchain.io/tx/6ee452a1cce0e0c1b61bfe2489e7750253dbd5542c4ae968ed461c1ba44e3fa2

Please contact the support team of your wallet in order to reconfirm the data.

Thank you!

Sincerely,
Changelly support team.

Hash 6ee452a1cce0e0c1b61bfe2489e7750253dbd5542c4ae968ed461c1ba44e3fa2
Timestamp 2017-12-08 11:43:48
Type transfer
Sender NBW3HXB7EB37JCJZTMIHNAG7WQ5L2GAXVJSBCFBV
Recipient NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ
Amount 1,472.596089
Fee 0.05
Block 1406722
Message

why is message empty?

2 posts were merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!