XEM missing help [MOVED]

Hi guys,

I’m missing my XEM in my Nano wallet on app versuin. Please help. New to crypto currency.

I purchased some ETH from coinbase and then transferred them to changelly to convert to XEM to my nano wallet i just set up. I got all confirmations from coinbase that they sent the coins to changelly, I confirmed on changelly that the transfer went successfully, and ive been waiting for the the past couple of days for the funds to show up on my nano wallet. Unfortunately they are not there. Here are some info to maybe help you guys help me.

NANO wallet address: NCHQ3W-CBBPVK-6Q27EW-HYQCIJ-6V6YNC-JJOQK7-NHUW

Changelly transaction details:

Transaction id: e53fff6bcf7b

INPUT TRANSACTION HASH :
0x8ecb4d2f73fe0ae6dcf93493076f94a749a68d029baeb2e91f4312c91686adf7

AMOUNT 0.16787318 ETH

RECEIVER : NCHQ3W-CBBPVK-6Q27EW-HYQCIJ-6V6YNC-JJOQK7-NHUW

I dont have an output transaction hash as its still waiting on confirmation on the block chain.

Any help would be greatly appreciated.

A post was merged into an existing topic: Exchange Support. Lost XEM at an exchange? Post here!