XEM Withdrawal from Cryptopia MISSING COINS [MOVED]

I withdrew XEM from Cryptopia 23 December 2017. I was given a transaction ID and the transaction was marked as complete.

The coins have not come through to my wallet and the transaction ID doesnt even exits on the blockchain.

I opened a ticket with Cryptopia but they have still not responded.
I see many other people complaining about XEM deposit and withdrawals on Cryptopia.

Does anyone know whats going on? Are our coins lost forever? Why are Cryptopia not saying anything?
This is bad for XEM, and i really like this coin.

Transaction Id: d82c4b81e10b4183db24f7260e6d2631a43fb99cd01322ce421f841ae6741152

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