Xen sent to non-existent address [MOVED]

Tech Support
#1

Hello. I’ve sent xem to an address that does not exist. now the payment is red for one week, in the wallet is there a possibility to withdraw the payment or transfer? Yours sincerely ben

#2

You have sent from exchange or nanowallet? Have you transaction hash?

#3

Hi, thanks for the quick response. I made the transfer from the nem wallet. I also have the hash: b1e5f86929ceab3b6eaabe9697ca5fe664bafaf4ad5420e941feff53ffc8ad41

Thanks for your help ben

#4

@ben
You transaction:
http://explorer.ournem.com/#/s_tx?hash=b1e5f86929ceab3b6eaabe9697ca5fe664bafaf4ad5420e941feff53ffc8ad41
was sent to Bittrex account (ND2JRPQIWXHKAA26INVGA7SREEUMX5QAI6VU7HNR).
You must contact with Bittrex support, provide transaction hash and they should return your tokens.
You sent for this address probably because you are using mobile wallet and you answer for last your bittrex transfer. You should use New button to create transaction.

#5

Hello. I looked it up for a moment, the address I got from litebit.eu when I changed nem. should not I ask better at litebit.eu? or at bittrex? friendly greetings ben

#6

Receiver is Bittrex account. I don’t know why but litebit gives this address as a example …
You must contact with Bittrex and provide transaction hash.

#7