[SOLVED] XYM remittance is not reflected

Tech Support
#1

Hello.
Since I am a beginner, I am in trouble because there are many things I do not understand.
I sent XYM from the symbol wallet to Bitrure on 4/16, but it has not been reflected in the balance yet.
I made a copy of the remittance address and tag and entered it without fail.
http://explorer.symbolblockchain.io/transactions/
9C6F9AB75E3828EF7992F3CFAC1684F822D02EE752695F2C5CEA49B077192C02

I have also contacted Bitrure, but have not yet responded.
I’m not sure even if I check the blockchain explorer of symbol.
Does that mean that the fees are too low to process yet?
Could anyone help me?

#2

Transaction is confirmed. You also added memo (291018741). If it’s correct then it should be credited. Problem on Bitrue side. You have wait for their answer.

#3

Thank you for your reply. I will wait for a while. What should I do if Bitrure doesn’t contact me after a few days?

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#4

Only Bitrue can investigate here. You need to wait.

#5

Thank you very much.
Wait for Bitrure’s reply.
Do these problems occur frequently?

#6

I think they may have some issues with integration.

#7

It was reflected in the balance today. Thank you for your help.

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#8