AAGH! Issue opening a New Wallet with my OLD username, Can't get my old wallet open, says username already exists! [SOLVED]

Tech Support
#1

I tried to open a new wallet and I do have my private key, username and pw from long long ago. I can even SEE the darn XEM in my’new’ wallet when I put it all in, but I can’t access it since I have used my '‘old’ username for this ‘new’ wallet. I am at a loss as to what to do. There’s got to be a way! Please please help

#2

Hi Katsoo, if you have the private key available your XEM are safe.

  1. Make sure you have downloaded latest version of Nano Wallet for your OS from https://www.nem.io/install.html (NanoWallet-1.4.10)
  2. Extract downloaded file and run NanoWallet executable file
  3. Select SIGN UP > Private Key Wallet > Enter Wallet Name (User Defined) > Enter Existing Private Key
  4. Account Address field will auto-populate if private key is valid
  5. Leave Network field on Mainnet
  6. Enter and Confirm a badass, long, complex password/passphrase to protect them XEM
  7. Follow on-screen directions to further protect account
  8. Access restored
#3

I figured it out. But i DO appreciate the help thank you very much!

#4