Address does not work with Kraken / Unable to send ETH to wallet [SOLVED]

Tech Support
#1

Hello there. I’m a real newbie with crypto in general and Nem in particular. I have Ether on Kraken that I want to send to my NanoWallet but I can’t figure how to. When I want to create a Withdraw Address on Kraken and click the “+ Add address” button, it is indicated that the address must be in hex format and starting with 0x . If I enter the address of my NanoWallet account (beginning with NCYYLL…), I have an error message : “address is not valid”. Any idea??? What am I not doing good??? Thanks

#2

You can’t send ethereum to address in NEM network. You must have ethereum wallet.
Nanowallet supportes only XEM and tokens (mosaics) build on NEM.

#3

OK Thanks for your help. SO if I create a ETH wallet, then I’ll be able to send ETH to my Nano Wallet??? Do you have any recommandation about a ETH wallet?

#4

No. Nanowallet supports only NEM. Ethereum is other blockchain so you must have orher application (wallet) to sent it.
So you should use wallet for eth. Please look at https://www.ethereum.org

#5

Thanks again for your help. I’ll have a look at it.

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#6