All my xem disappeared [MOVED]

Hi, I’m a newbye but was using your faucet extensively, trying to get to understand things better. I won also a second prize and had some 56+ XEM on my account NAUGGUZYSYNIS3G3AVVFCLT7DMOTINMXKTVNFVWM
I’ve tried to withdraw and everything disappeared, cleared the cookies as instructed and signed up again with same account but no signs of the coins.
Could you help please?
Thanks for all you could do.
Terry

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