Any Other Way To Get NEM Coin Back In Poloniex

Poloniex action to resolve the wrong MESSAGE deposit issue taking too long. Any other way that can help? I have been waiting for 9 days after ticket opened. The coin will it be lost totally?

Generally, by sending the ticket again, it may be responded quickly.
In such a case, there is only a way to wait for reply from Ploniex.

Will the coin lost totally?

If you sent money to Poloniex and you sent a message or sent an incorrect message, it will be processed.
Currently, there are too many support requests to Ploniex, so processing can not be done in time. Currently, we are closing TrollBox and increasing support personnel.
In either case, the funds will not be lost. We have no choice but to wait for support reply.

Tq so much for the reply, such a relief to hear that the coin still around. Tqtq