Anyone ever get NEM back after sending to changelly without message?

Tech Support
#1

I recently sent 9000 XEM to changelly but…forgot the message. I opened up thier support and included 3 pictures:

  1. A picture of My Address on NEM explore to show the transaction to them.
  2. A picture of Changelly’s Address in NEM explore to show them the transaction again.
  3. A picture of my Nano Wallet Account page to prove i have access to that particular address (to prove who i am and thats my address)

Hash ID: d3135b4a5bfa1fdd2d044eb0a990940808fd5948e9ad6412265fcf8a6e699e43

I sent that ticket today. Has anyone done this before? If so, did it get taken care of and how long did it take?

#2

That should be enough information for them, poloniex seems to be faster on average but I haven’t read anything yet about changely outright not helping someone in such a trivial matter :slight_smile:.