Thank you. But there is one more problem. I sent my 521 XEM to Bitrtex and it looks like I did not indicate the message, but only the address of my deposit. XEM on Bittrex has not been credited. 521 XEM left my wallet NEM Wallet. What can I do in this case?
you need to find the transaction hash, and give that info to Bittrex. If you can not find your transaction hash, post your address here, and someone will help you.
Thanks for the help, kind person). I found the hash of my transaction and passed all the ID data to bittrex and I got a response from them, they said that now it could take up to two weeks since this happens in a manual manner and after they find the hash of my transaction they will enroll my XEM on Deposit account.
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i have the same problem yesterday i send 1535 XEM to changelly but forget the message
didn t arrive…
I need the hash they say …so Saul says i need to give my adress and maybe you are able to track
this transaction…
my adres is NCO2NQ-WAXTWJ-L5O6WX-6RCP45-LOBRJV-3WPUED-Z6LM
USERNAME marco2712
i need the HASH said the support team from changelly
thank you for your effort to help me and the others
with kind regards Marco Ruijgrok
Please provide Changelly with the following information.
-
Transaction URL:
http://chain.nem.ninja/#/transfer/a3d2170e1613219c1689476f02ee424717c4743d4b96ac07b66b31bfd37d9de7 -
Message that could not be gone unless originally entered
If you contact these two points, your remittance will be reflected in Changelly.
thanks
Hi all, I bought XEM from another one in Bittrex they transfered XEM to my account in Poloniex, but I did not give that person my XEM message, what can i do now,? i already created a ticket in polonex about my deposited issue
You should give Poloniex the transaction hash. You can probably get that in your Bittrex dashboard, or you may need to contact bittrex for it.
Thank you Saul, i created a ticket support, but they did not reply or any solution in Poloniex, pray for me
Where does one add the message in the android app (NEM). When you send from the app it just has space for the amount and space for 1 address. i added the first transaction address from Changelly but was not able to add the message address. Now my NEM wallet is -241 NEM and from the Changelly they say they are still waiting for payment. This is the address added into mu NEM android wallet NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ
Can you please advise
Could you give your public address?
NBLQ6PE7Z5CVANJNXGOR74UQLOJ2YMGJJOZ4YFAQ belongs to changelly.
In mobile wallet you have field to attach message:
https://blog.nem.io/content/images/2016/11/photo_2016-11-05_10-17-28--Copy-.jpg (looks something like this)
my public address is NCFR4F-6RQJ2Q-75AOQN-W6WTBP-AK2RFS-NDUZW3-4LE4
Last transaction is from yesterday.
http://explorer.ournem.com/#/s_account?account=NCFR4F-6RQJ2Q-75AOQN-W6WTBP-AK2RFS-NDUZW3-4LE4
You can click at transaction and you will see you put wrong message. That’s why transaction was not processed by Changelly correctly.
You must contact with changelly support and provide transaction hash (visible when you click transaction in explorer)
@CryptoBeliever , thank you for the assistance. Dumb mistake i made. Now i know for next time
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will Bittrex credit back my funds if I forgot to include a message?
Yes. But last weeks Bittrex support is terrible slowly. You must wait for answer.
So I recently deposted some XEM to poloneix and ensured I followed every step. It has been over 6 hours and still have not been credited to my polo account. I opened a ticket, and no response, which i assume will probably be 2-3 weeks before I hear from them. Info is
@Benjamin_Whitcomb
From NEM network point of view all is OK. Poloniex has problem on they end.
Please contact with Polo support and provide transaction hash (as text).
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