Hi!
We have a problem!
Yesterday we make a nem wallet from IOS app, and exchange our bitcoins to this wallet!
After disconnect we received a new wallet key, but money go to old, and when we add new wallet with old private key , we have a new wallet, but now moneys comes to old wallet!!! How can we transfer our moneys? We have transaction screens and another verification!
Hi Nikita
Dont know if i completely understand your question, but il try.
I assume with key you are meaning the address where you can send money too, its looks like this: NCRE2Y-AZ7DWF-4WL5BU-3VPZ2Z-WFHD6W-GIKRG2-6IZO?
Also assume you mean XEM and not BTC, if you are transferring BTC, i think this will be a better forum to ask these questions: BitCointalk
I also use the IOS wallet and I have testet that i get the same address if i reimport the wallet with private key for that account. Could it be that the keys are switched up? Do both your private keys work to generate the same “new wallet”?
Alos,on screen shoot u can see my wallet with balance, but i cant log in and make transaction with him!
And i have public key to this wallet,but when i add new wallet with this public key, i see another wallet and the balance in wallet is 0
For this wallet you need to have the PRIVATE key to “recreate” the “account”.
Public key, address, and private key, are separate entities. It seems like you are on a desktop now, so i can show you how to “recreate” your wallet useing the NanoWallet.
Download the NanoWallet from here: https://www.nem.io/install.html
After downloaded, unzip the file and go into the folder NanoWallet that you just unzipped. Click the “Start” file, this should launch the nanowallet in your webbrowser.
You should see the welcome screen. Click “Sign up” in the top right corner.
Then click Private key wallet.
As soon as you enter your PRIVATE KEY in the private key field, the address for this private key will show. Do you see the correct one here? Else it does not seem that you have the private key for the address.
If you now have the right address, just fill in the other fields with what suits you and you should be able to log into this account.
I see another address . How can i transfer from old to this wallet? Maybe from NEM support? Because i have all transactions and information about old wallet!
If u now, how can i transfer my NEMs to another wallet with all verification ( i allready have a screenshoots from changelly.com with this transaction and can verificate my BTC wallet!)
thx!
Все еще актуально
I’m sorry but your XEM are lost if you don’t have private key backup.