Hello
Could you please copy-paste your public address?
Hello dear support team,
Here is my public address:NAS2TO-FJ2SGF-B2XTGX-GGNW4S-5ICBF4-BBVKRA-YT5D
Thanks for helping me!
Hello dear support team,
Here is my public address:NAS2TO-FJ2SGF-B2XTGX-GGNW4S-5ICBF4-BBVKRA-YT5D
Also i have to say that i lost the xem i’ve tried to withdraw: -110 xem.
Thanks for helping me!
This is your account:
http://chain.nem.ninja/#/search/NAS2TO-FJ2SGF-B2XTGX-GGNW4S-5ICBF4-BBVKRA-YT5D
You have sent 110 xem to changelly:
http://chain.nem.ninja/#/transfer/2042a6aca99092191b96d3cbe90af4283a471ec2691dc0eeb32898f5b497aaac
This transaction wasn’t process automatically because message you attached is encrypted. Message should be unencrypted to process by exchange.
You must contact with changelly and provide transaction hash, they should return your tokens.
Thank you very much,
But i have to tell that I had the error message well before trying to send
a message encrypted.
Could you please try increase a little fee? For example from 0.05 to 0.1XEM ?
When you sendng to Changelly message should be unencrypted
Ok, i’ll do it and let you know soon.
Hello, i don’t know how to find my transaction hash, i’ve tried but
unsuccessful. Please could you help me!
You can find it in explorer.ournem.com (just put your public address in search bar, search for transaction and click on it - there will be hash).
In mobile wallet transaction hash is not visible.
I got it, thanks a lot.