Changelly AND other exchanges not taking any responsibility for Sitting NEMs. The lack of making an important transaction field “MESSAGE ID” a required field with proper example images.
From Changelly:
Dear Customer,
Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.
Unfortunately, we can’t assist you on this matter, for we have already transferred your XEMs to your wallet. We recommend you to contact your wallet support team and ask them how this issue may be resolved.
*No need to reply to this email in case your issue is resolved. Our support is heavily overloaded now. Thank you.
Sincerely, Changelly support team.
This message I received is a cop out. It is an excuse to not take responsibility for their lack of front-end development to make an important field to finish a NEM transaction required. This hurts the crypto community. Changelly responded with a typical corporate business response. How many folks are upset that their NEMs are not in their wallet because of this message id error?
LOST dollars, Sitting NEMs in the chain.nem.ninja. It is easy for the front-end developers at Changelly to add code similar to this:
function validateForm() { var x = document.forms[“exchangeNEMform”][“messageID”].value; if (x == “”) { alert(“Message ID must be filled out”); return false; }
}
This will stop a lot of transactions from just sitting and not hitting the NanoWallet. The above excuse from Changelly is not acceptable. They are responsible. Changelly fix your mistake on the front-end. My NEMs are not sent to my wallet. Yes, I did contact NEM and I haven’t heard from them either yet to proceed with my transaction manually. I am going to keep trying. Take responsibility Changelly and NEM to protect your customers, just like credit cards. It is your platform that does not prevent this common error.
