Good day
I sent XEM from exchange to another one using the given address and tag but coins were not received
TXID : 231abe3b46f27e8073225d24a76905330fa517231b33578bcbb05a0081389b50
The answer from target exchange was:
Upon checking we regret to inform that the deposit is invalid due to we"re not supporting mosaic type transfer for XEM token. Therefore the deposit is not receive to our exchange.
The address and tag was right and there was no additional info (about type of transfer) for me during the process.
Please help to understand what was wrong, who is guilty, and how to get back the coins?
XEM address: NCYAVMNQOZ3MZETEBD34ACMAX3S57WUSWAZWY3DW
XEM Tag: 13465
Amount: 496