Dear NEM community,
I deposited some thousand NEM on the 17th of May and its says on Poloniex history page Confirmations:" Pending (17 of 18)" in yellow, since 3 days and it doesnt show on my balance.
I opened a support ticket at poloniex providing following infos:
From NBM6JS-WPP5Q4-47QPUP-WQVZG5-GOTBDB-OTGIGT-TDU6
To NBZMQO-7ZPBYN-BDUR7F-75MAKA-2S3DHD-CIFG77-5N3D
Block 1114668
Hash 3d36220e1d5332fe847326d2ed5c69790bb4f97b176c33c6bf20a9e7a2e24de9
Poloniex answered:
“Please copy and paste the transaction id/hash of the missing transaction, as text, in a reply to this ticket and I will search for it on our wallet.
Sorry for any inconvenience.
Best regards,
Kevin
Poloniex Support”
I wrote them again the transaction id/hash, or am i overseeing something? Since 2 days they haven´t answered anymore. Can anyone give me some info’s and tips of what to do in this situation?
Thanks and best regards,
JK