Did not receive XYM after opted in

Hello,
I did the opt-it of my NEM account NCVJ3BFZWOXK4RNOWDCL32KG7RJYWT2KP45BST3F before the deadline and saved the new XYM wallet PDF with QR codes.
SYM address- NAYWZQ-K6MXD2-PRD4B2-GICJH6-NDYN6K-OOWQ4G-S3Q

I also noted down the public key:
3C9B92B7E8334700059031A13DF95443FACEB8805622E829C2EA871E887988BC

Still, all balances are 0, and no opt in found. Very disappointed.

Anyone can help?

Thanks,
Amjad

Hi. Your Symbol address from opt-in is:
http://explorer.symbolblockchain.io/accounts/NCLEQSTXX75AZXWINFB3YHNRLQRTLXKIM2QGJBI

(not NAYWZQ-K6MXD2-PRD4B2-GICJH6-NDYN6K-OOWQ4G-S3Q)

Search for your correct paper wallet (you probably tried more than once)

Thanks. looks right. but how can I access it? I deleted the old wallet from my phone and downloaded the new one. My wallet address different now. How can I add this address to my wallet?

If you don’t have a backup of the mnemonic/QR which the app asked you to do then, unfortunately, you can’t access it.