Hi, so yesterday I have decided to invest into XEM to have over 10k to be able to harvest, and hold the coin for the long term. I bought XEM from Litebit.eu in three different transactions, 4050.5 coins, 4050.3 coins, and then 1872.7 coins, to add to my existing 822 coins…
All the coins were bought the same way, without any message, and were going into the same receiving address in my wallet which I accurately copypasted into the field, just like I did before when I bought the 822 to test everything, a few months ago.
After I finished the transactions, I saw all 3 of them pop up into the “Unconfirmed” section of the NanoWallet. I then went away, and came back a few hours later, only to see one transaction go through into my actual wallet (the 1872.7 coins one), and nothing else. The Unconfirmed tab is now empty, showing 0 in the blue circle, where before it was 3.
So, where did the two stacks of 4050 coins go? I have contacted Litebit support and they wrote back “As far as the blockchain shows they should both have been received now and confirmed.”
So what happened? Who do I contact to fix this? Where did the coins disappear to? I have all the transaction stuff written down and screenshotted, along with Network ID (txid), the correct receiving address, the exact time, etc.
Please help, and thanks for your time!