Download difficulties for the Trezor Nano Wallet v 2.1.2

Tech Support
#1

I wanted to transfer my “NEM” from Binance to my Trezor, but I’ve been unable to install the Universal Client file.

Whenever I click on the Chrome HTML link, it opens to a blank screen, perhaps I’m not doing this correctly?

Please provide detailed instructions on how to do this ASAP, I need to get my NEM secured and off the exchange where it is currently sitting.

#2

Please verify if you have accepted third-party cookies in browser. Without this universal client won’t work.

https://support.cloudhq.net/how-to-enable-3rd-party-cookies-in-google-chrome-browser/

#3

Be advised, I followed these instructions perfectly, and this did not work. Please provide alternative detailed instructions on how to download the wallet.

Terry Price

#4
  • Are you using Chrome browser?
  • Did you extract zip archive?
  • What operating system are you using?

Could you provide output from Chrome console (F12). Have you any errors when you run start.html?

#5

In answer to your questions, see attached.

#6

@Trevy I don’t see anything attached here.

#7

sorry for the delay in getting back to you, I attached them once, odd, you didn’t get it, see attached again.

Terry

#8

Still nothing. I don’t konw what are you trying add here but maybe uopload somewhere else and add here only link.

#9

I have the same difficulty and do not know where else to post on this page.
The VLC audio after I click on Universal Client shows ‘VLC cannot identify the audio and video codec’
Tried on Firefox first then Chrome having allowed ublock the nem download page.
Please help!

#10

You should get zip file, extract it and run start.html in browser. Why your system is trying open it as video/audio?

#11

Be advised, that I have tried everything you suggested, without any success. I even turned off my security software, and switched to Internet Explorer, but the window opens and nothing happens, now what???

#12
  1. Download zip archive (https://github.com/NemProject/NanoWallet/releases/download/2.1.2/NanoWallet-2.1.2.zip)
  2. Extract zip archive
  3. Open extracted catalog and open start.html in your browser (Chrome or Firefox recommended)

Make sure you have enabled third party cookies (instructions for Chrome below) :
https://support.cloudhq.net/how-to-enable-3rd-party-cookies-in-google-chrome-browser/

If you don’t need Trezor support you can download standalone versions for Windows / Linux / Mac

Also right now integration with new Trezor T doesn’t work correctly (reported to Trezor).